FAQ

Here you can find all the answers you've been looking for...unless you really don't.

In that case, please refer to our contact form, so we can help you asap.

Where can I find more info about being showcased as an artisan?

We are super excited that you are interested about being featured as one of the artisans with laurel reath. Please head over to the contact tab and fill out the artisan inquiry form at the bottom of the page or just send us an email at sarah@laurelreath.com.
Can I recommend someone, who would be a great addition to your artisan section?

Yes of course you can, but we advise to have that special someone reach out to us personally by either heading over to the contact tab and fill out the artisan inquiry form at the bottom of the page or to just send us an email at sarah@laurelreath.com.
How many artisans do you highlight at a time?

We are a new business and only getting started. But of course we thrive to keep adding artisans and their unique craft.
When will I receive my order?

We currently only offer shipping via USPS and their calculated shipping rates plus our safe packaging and careful handling. Current shipping times with us are as following: (unless carrier impacted delays) First-class mail 2 to 4 business days Priority mail 1 to 4 business days Priority mail express 1 to 3 business days
Does my order include taxes?

Yes, we are required to collect sales tax in all US states as required and the calculated taxes will be added at checkout.
Is my order split in different shipments?

We ship every order consisting of multiple items in one shipment. In case you ordered a product that is made-to-order, your entire purchase will ship once the custom item in your order is ready to ship. You can always opt to split up your purchase in multiple orders, in orer to receive certain items earlier.
What does made-to-order mean?

Made-to-order means that the product you purchased is actually made after you placed the order. We allow our artisans up to 5 business days to complete that item and we will ship it latest the next day.
What are my payment options?

You can choose to pay with debit/credit card or PayPal. we accept all major credit cards including VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. We also accept Apple Pay and PayPal.
Why was my payment declined?

Your payment method may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.
Do you offer pick up?

Yes for everyone living nearby we offer local pick up.
How do I select local pick up?

Go to your cart and continue with your checkout. Once it shows you shipping options to select from, scroll all the way to the bottom to select 'Local Pickup'.
What can I do if my package got lost or stolen?

Every order placed with us will receive it's own tracking number provided by the shippping courier, so that both you and we can follow it's path. That being said, we are not responsible for any lost and/or stolen packages.
What shall I do if my order was damaged during shipping?

Please reach out to us via email at sarah@laurelreath.com or head over to the contact tab and fill out our customer form. We will get back to you as soon as we can.
How can I return my order or part of my order?

If for any reason you are not completely satisfied with your item(s), we accept returns up to 7 days from the day it was delivered. However, the order must be in its original condition and packaging and show no signs of use and/or wear. We reserve the right to refuse returns that do not meet our policy: all returned items must be in original condition & packaging all sale items are final sale, promotional products are also non-refundable shipping charges are non-refundable Customer is responsible for any return shipping charges unless the product was damaged and/or incorrectly shipped
Where shall I return my item(s) to?

Please include our packing slip (invoice) with your return to the following address: Laurel Reath LLC Attn.: Returns 7925 Greengard St. Orlando, FL 32827
Do I pay for my own return shipping?

We are not responsible for any shipping fees or lost/untraceable shipment, unless your order or part of your order was damaged during shipping. We recommend mailing your return using a carrier that offers tracking services.
Who takes care of exchange shipping costs?

In case of an exchange, please email us at sarah@laurelreath.com, so we can issue you a return shipping label.
How do I exchange my order or part of my order?

To exchange an item, please return the item you wish to exchange and once we receive the item back, we will ship out the exchange the same day or day after. If it falls on the weekend, we will ship the following monday.
When will I be refunded for my return?

We will issue a refund to the original method of payment within 3 to 5 business days of receiving the unused product back. Please allow several more business days for your refund to be processed. You can also opt for shop credits instead, which will be issued immediately and are valid for 1 year from the issue date.
Will I be notified of my return/exchange?

We will email you once the return/exchange has been successfully processed by us.
Can I return/exchange item(s) on sale and/or promotion?

All sale items and promotional products are final sale and non-refundable. We are sorry that your purchase didn't match your expectations, but maybe a friend will find happiness in it?
What happens if my exchange item is out of stock?

In case your exchange item is out of stock, we will ask the artisan to produce a replacement. In that case the artisan has 5 business days to create the item and we will ship the same day or the next business day after receiving the finished product. If we aren’t able to exchange your item, you can either opt for a refund or store credits instead, which will be issued immediately and are valid for 1 year from the issue date.
Who do I contact if my package and order has been damaged?

Please reach out to us via email at yourfriends@laurelreath.com or head over to our contact page and fill out the customer form.
What can I do if my package got lost or stolen?

Every order placed with us will receive it's own tracking number provided by the shippping courier, so that both you and we can follow it's path. That being said, we are not responsible for any lost and/or stolen packages.
Can I place an order with you while residing outside the US?

Yes you can certainly place an order with us from overseas, but at this time, we are not able to ship international yet. In case you know someone that you would like to surprise with our products, we ship within the united states and provide a tracking number with each order.
How is my order being shipped?

We currently only offer shipping via usps and their calculated shipping rates plus our safe packaging and careful handling. each order will receive a tracking number and delivery notification.
What shall I do if my order was damaged or shipped incorrectly?

Please reach out to us via email at sarah@laurelreath.com or head over to the contact tab and fill out our customer form. We will get back to you as soon as we can. Make sure to include a picture that can illustrate what’s wrong with the item and a brief description.
When does my made-to-order purchase ship?

We want to make sure that you are happy with every single order with us. For that to be successful we need to accomondate enough time for the artisans to complete your product. Every artisan has different timelines, but in general you can expect your order to ship within 3-7 business days after placing your order with us.
Enter your answer here